Keel Support. Keeping it running, and keeping it true.
A monthly retainer after launch. The software side keeps hosting, backups, integrations and fixes healthy. The process side checks that the procedures are still being followed.
What is included each month.
Keep it running
Hosting, backups, SSL, monitoring and the integrations that connect to outside tools.
Fix what breaks
Same-business-day response when something is not working.
Up to eight hours of small changes
Tweaks, new fields, reports and minor workflow adjustments each month.
Keep the process holding
We check that the procedures are still being followed as jobs and staff change.
30-minute monthly review
A standing call to review what broke, what is changing and what should happen next.
People changes
Help onboarding new hires into the system and the written process behind it.
How it is delivered.
Virtual by default. Hybrid or in person when being in the room makes the difference. Most support requests are handled by email or a short call; site visits are scheduled when a process needs to be re-mapped with new staff in the room.
What is not included.
- Third-party subscription fees.
- New modules beyond the eight hours of monthly changes.
- Native app-store releases.
Investment.
$1,000 to $1,500 per month, depending on the size of the portal and the number of integrations.
Cancellable with 30 days' notice after six months.